Algemene voorwaarden
Update the content of this page with your terms and conditions before going live. Sections marked with an asterisk (*) are requirements under the e-commerce law, the Distance Contracts Act, or those of banks and card companies that process transactions.
Remember to emphasize the terms and conditions that customers are most likely to search for, such as how delivery is arranged. It is up to you to keep the text of the terms and conditions up-to-date with your own circumstances.
DELIVERY TERMS*
Enter your delivery terms here. It should include the following:
- Clear information about available shipping methods
- Information about the delivery time
- Information about possible shipping costs
Example:
The normal delivery time is approximately 3 days. During peak season, it may take longer.
We ship orders with Postnord. We assume no financial responsibility for delays due to the shipping company.
If you discover damage to the package, you must immediately report it to the post office or other carrier and file a damage report. Do not collect a damaged package! If you only discover the damage after opening the package and the damage is of such a nature that it can be attributed to the handling of the package by the post office or carrier, you must contact them and file a claim. If you cannot resolve the dispute with the post office or carrier, please contact us. If you place an order and do not collect your shipment before it is returned to us (parcels approximately 1 month, letters 14 days), we will charge you SEK 350 for our work in handling the goods.
The shipping costs for an order are calculated based on the actual weight – this is done automatically in the online store, and the shipping costs are displayed at checkout. Prices are based on the postage table for letters and parcels. For orders over SEK 2500, we offer shipping costs.
RIGHT OF CANCELLATION/COMPLAINT*
Describe here how you handle returns and complaints. - Right of return, right of withdrawal, and open purchase must be available according to the E-Commerce Act (at least 14 days).
- Clear information about the store's returns management process.
Example:
We comply with the Distance Selling Act as recommended by the Swedish Consumer Agency. According to the Distance Selling Act, you have the right to return ordered goods without giving a reason. This must be reported as soon as possible, but no later than fourteen (14) days after receipt of the goods (does not apply to custom-ordered goods). Products you purchase always have a one-year warranty. If you can prove that the product has a manufacturing defect, you will always receive new parts, but the warranty does not cover wear and tear. You are responsible for paying the return postage. For refunds, please provide your postal or bank account number, personal account number, or bank account number.
PAYMENT OPTIONS
It may be helpful for customers to see a summary of the terms and conditions for the various payment options offered. The terms are determined by your contract with the payment provider, and you must inform your customers about these terms. Here are some examples.
- Klarna
After identification and risk assessment, Klarna will show you the available payment options. Whichever payment option you choose, Klarna handles the payment transaction, while the actual purchase of the product or service is made directly by the store. Therefore, any product- or service-specific questions should be directed to the store directly. The current payment options offered through Klarna are invoice, account credit, card payment, or direct bank transfer.
- Prepayment
You pay in advance to our bank account. After placing your order at checkout, you will receive on-screen and email instructions on how to proceed. Please allow an additional day or two for delivery if you choose to pay in advance.
MINIMUM ORDER AMOUNT
The minimum order is SEK 300 including VAT.
PERSONAL DATA PROTECTION LAW
Your personal data will be processed in accordance with the applicable provisions of the GDPR.
DISPUTE RESOLUTION
Any disputes will be resolved in the first instance through consultation with our customer service department. We follow the recommendations of the National Council for Consumer Disputes and refer you to the European Commission's online dispute resolution tool: http://ec.europa.eu/consumers/odr/.
